Differing sales figures between Sellics and Seller Central may be caused by the following reasons:
1. Different Time Zone Setting
By default the timezone is set to your PC's timezone. You can, however, change it within the Profit feature:
Seller Central USA uses the PDT time-zone, which is either -7 or -8, depending on summer/winter time.
2. Limited Historical Data within Sellics
After integrating with Amazon's API Sellics receives 1 month of historical data.
For returning customers: Please note that for Seller Centrals which were integrated on previous occasions, Sellics will only receive around 8 days of historical data.
3. Chosen Time-Frame Excludes Current Day
When choosing a time-frame of the "last x days" within Sellics, the current day will by default not be included. Some Seller Central Reports will, however, include the current day.
4. Exclusion of Shipping Revenue in Seller Central
Depending on which reports in Seller Central you are looking at, shipping revenue may not be included.
5. Different Handling of Uncompleted Orders
Minor deviations within the past week can result from the fact that Amazon feeds its API reports and various reports inside Seller Central from different databases with different synchronisation cycles. Depending on the Seller Central report being viewed, new orders may therefore be shown at a different pace.
6. Different Handling of Canceled Orders
Canceled Orders may also be handled at a different pace, depending on the report being viewed. Also, Sellics can only consider cancellations if the respective order is canceled within two weeks.
7. No Consideration Of Refunds
Sellics currently cannot consider Refunds. This is, however, on the roadmap for the upcoming version 2 of the Profit dashboard.
8. Different Handling of Sales via Promotions
Sellics shows sales via Promotions considering the full (normal) price, while substracting the promo-value in the costs section. This is the way most reports in Seller Central handle promotions too, but some reports may reduce the sales directly by the value of the price reduction.
9. Revoked MWS Rights
If you have not been receiving new sales at all, a frequent cause may be that Sellics' MWS Deveoper rights within Seller Central's User Permissions were revoked. Hereby it is not enough to regrant the permissions - the integration needs to be restarted.
Sellics.com users can reintegrate by following this link:
Sellics UK users need to follow this link:
Sellics Germany users need to follow this link: