Where can the account be canceled?
The account can be canceled at any time within the account management via the top right figure:
There you can click on "terminate" beneath your current plan:
Please contact us if you do not see this button. You may have a subscription of an old pricing plan, so that we have to cancel the account manually.
Trial Accounts do not need to cancel - the account will simply run out at the end of the trial, as indicated by the top red banner.
Error message due to exceeded credit limit - Delete Products
If you have managed to exceed the credits limit of your current plan - typically through variations that were added to monitored products within the Spy - you will have to first delete the necessary amount of products / keywords to get under that limit. After that you can cancel normaly as described above.
When will the account run out after canceling?
After you terminate the account, it will continue to run until the end of your individual monthly cycle.
If you upgraded to your plan on December 26 and cancel on December 29 (or any other day within your cycle), the account will only run out on January 25.
Example view after cancelation:
You can reactivate a canceled account at any time at the same location. All the previously assembled data will still be available after the reactivation.